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Frequently Asked Questions
Please see below for answers to common questions from customers
About Our Products
What is the processing time for custom jewelry?
Most instock settings can be shipped within 2 weeks. For Custom Designs, 3-4 weeks from CAD approval.
Depending on the time of year our processing times change drastically.
Can I buy a setting without buying a diamond?
We do not sell or create settings unless the customer is also purchasing a center stone from Joelle & June. Our settings are made-to-order with each one handcrafted for a center stone with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center stone from Joelle & June.
Can I put a diamond on hold?
The only way to secure a diamond is to put a deposit of $1,000 down to begin the order. The deposit will hold your diamond and begin the design process.
Is my diamond laser inscribed?
Diamonds currently graded by GIA, GCAL, HRD, and IGI are laser inscribed on the girdle with an identification number and/or a unique symbol. Laser inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond.
Are Joelle & June lab diamonds certified?
Yes. Joelle & June lab diamonds are certified by independent diamond grading labs, and have an inscription that matches the number on the laboratory certificate.
Placing an Order
Can I see Joelle & June's jewelry in person?
Yes. We are by appointment only, you can schedule a virtual or in-person meeting by emailing me at Joelleandjune@gmail.com or calling 318-359-4052.
Does Joelle & June offer discounts?
Yes! All military, first responders, medical field employees, and educators receive 5% off of their purchase.
What payment methods does Joelle & June accept?
Joelle & June accepts all major US, Canadian, UK, and Australian credit cards, bank wire payment, layaway, Affirm, PayPal wallet and ShopPay.
What is ShopPay?
ShopPay is a financing partner that allows Joelle & June customers to choose the payment plan that’s right for them. Through ShopPay in partnership with Affirm, you can choose from multiple monthly repayment plans with starting rates as low as 0% APR for well qualified buyers. Offer is subject to credit check and approval.
How do I finance with ShopPay?
At time of online checkout, you can select ShopPay as your payment method. ShopPay financing cannot be applied to the order after it has been placed. ShopPay will ask for you to create an ShopPay account and provide a few personal details. ShopPay will then let you know immediately if you have been approved for a loan.
Can Joelle & June help me keep the engagement ring a surprise?
We understand that diamond jewelry is often given for special surprise occasions such as an engagement. Our boxes are discrete, the box does not have any Joelle & June branding. Alternatively, you can pick-up your order our Joelle & June office. Please let us know what we can do to help you maintain your surprise.
If my partner and I are both in contact with Joelle & June, can my order information be hidden so that my purchase is a surprise?
Yes, we can remove one partner from further contact on custom piece design and other purchasing details.
Contact Us
If we didn't answer your question here reach out to us. We're happy to help! Please email us at joelleandjune@gmail.com and we will get back to you within 24 hours.